AYUS concept
Inuspheresis®
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International
Certified Inuspheresis®
Center Basel
Head of Reception & Patient Care
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Céline Raphael: Reception with heart and reliability at Ayus in Basel
Céline has over 12 years of experience in administration, customer care and organization. With her calm, structured way of working and her positive charisma, she ensures that patients feel welcome from the very first moment.
With empathy and reliability, she supports the reception area and creates an atmosphere that inspires confidence and conveys a sense of security.
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My philosophy:
"Meet people with empathy and reliability, create an atmosphere of trust and convey a sense of security."
Céline Raphael,
Basel, July 2025
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In conversation with Céline Raphael
Reception is often the first contact a patient has with our practice. It is important to me that everyone feels well looked after from the very first moment. A friendly smile, a clear process and an atmosphere of trust are crucial for me.
The family atmosphere in the team and the closeness to our patients.
It's nice to see how initial uncertainty often turns into a feeling of trust and relief.
When patients leave reception with a smile because they feel well looked after. For me, this is the best proof that I can make a positive contribution with my work.
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