AYUS concept
Inuspheresis®
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International
Certified Inuspheresis®
Center Basel
Patient Relations Manager
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Sonja Spratte: Our expert for patient relations
With empathy, reliability and a pronounced talent for organization, she ensures a smooth process from the first contact to aftercare and knows how to respond to the individual needs of each patient and build trust.
With her open manner and sense of responsibility, she creates an atmosphere in which people feel understood and in good hands. Her work has a decisive influence on the service culture and patient-centered experience at Ayus.
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My philosophy:
"Service begins with genuine attention. I want patients to feel understood, respected and in good hands at every moment."
Sonja Spratte,
Basel, October 2023
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In conversation with Sonja Spratte
For me, a strong patient relationship is based on trust, attentiveness and honest communication. When people feel understood and taken seriously, real trust is created.
I am motivated when patients go home with a good feeling - because they feel welcome, safe and well looked after.
Empathy, patience and reliability. Every person has their own story - responding to this is what makes my work so valuable.
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Do you have any questions or need expert advice? We are here for you. Use our convenient online booking tool to make an appointment quickly or contact us by phone for a personal initial consultation.
Don't hesitate to contact us - your health is important to us!
